Order Processing (Ships in 1–2 business days)
Once you place your order, we typically process and ship it within 1–2 business days (Monday–Friday, excluding holidays).
Delivery Time (Usually within a week)
After your order ships, delivery is typically within about 1 week, depending on your location and local carrier conditions.
Tracking
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking link.
Shipping Costs
Shipping costs (if applicable) are shown at checkout before you complete your purchase.
Returns & Exchanges
We want you to love your BooSleep purchase. If something isn’t right, we’ll work with you.
Return Window
You can request a return within 30 days of delivery.
How to Start a Return
Email our support team with:
- Your order number
- The item(s) you’d like to return
- A quick note on the reason (optional, but helpful)
We’ll reply with next steps.
Refunds
Once your return is received and inspected, we’ll notify you. If approved, your refund will be issued to your original payment method. Banks/payment providers can take a few business days to post the refund.
Exchanges
If you need an exchange , contact us and we’ll help sort it out quickly.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the item and packaging (if possible)
We’ll make it right.
